1 Jasminka Franjo
2 Slađana Režić
3 Boris Tot
3 Ministry of the Interior of the Republic of Croatia, Zagreb, Croatia
Jasminka Franjo
Health Centre of the Ministry of the Interior of the Republic of Croatia
Šarengradska 3, Zagreb, Croatia
E-mail: jasminka.franjo4@gmail.com
Introduction. Patient satisfaction with provided health care is an important indicator of health care quality. Research on patient satisfaction has been very frequent in recent years.
Aim. A prospective, cross-sectional study was con- ducted at the Health Centre of the Ministry of the Interior of the Republic of Croatia between April and June 2019. The aim of this study was to examine the satisfaction of patients with the work of nurses in primary health care.
Methods. A standardized Nursing Practitioner Satis- faction Survey questionnaire, for which we received the author’s approval, was used. The study involved 200 patients from the Health Centre of the Ministry of the Interior of the Republic of Croatia. Patients who came to the Health Centre’s outpatient clinics requiring only the services of nurses were included in the study. Out of 200 patients surveyed, 185 ques- tionnaires were flled out correctly, while 15 were flled out incorrectly.
Results. Patients from the Health Centre of the Min- istry of the Interior of the Republic of Croatia are satisfed with the work of nurses in primary health care. There is no statistically signifcant diference in the satisfaction with the work of nurses in primary health care according to gender, education, marital or working status. There is a statistically signifcant diference in patient satisfaction with the work of nurses according to the respondents’ age, where re-
spondents in the age group between 26 and 40 years are less satisfed (Kruskal-Wallis test, Me=3.8). There is a statistically signifcant diference in the satisfac- tion of patients with the work of nurses in primary health care according to the respondents’ annual in- come, where satisfaction is more pronounced among respondents with an annual income between 26.000 to 35.000 HRK and in the range between 36.000 to
HRK (Kruskal-Wallis test, p<0.01).
Conclusion. The patients who took part in the study are satisfed with the work of nurses in primary health care. There are signifcant diferences in terms of age and annual income.